Pearl Jam Destination Weekend : 3 & 4/9, Alpine Valley, WI

[Québec fan]

ALPINE ONSALE UPDATE

Our IT brains are still working diligently to rectify the Alpine ticketing situation.

There are currently some people who already had items in their carts and who are able to continue the checkout process, very slowly.
Here's what we're going to do:

-- Those who were already in the check-out process, stick with us and we're going to try to process your order.

-- Those who aren't already, give it a rest tonight so we can get those who are officially in the middle of the check-out process checked out and work on the site.

-- We are going to close the store tonight to ANY NEW TICKET ORDERS in order to work on the system for tomorrow.

-- At 8am PT tomorrow morning, we will post on the Ten Club "news" section information regarding when the Alpine ticket sale will resume.

-- If it's still not working at 8am PT, we will say that.

-- If it's working at 8am PT, we'll provide a time for when the onsale will resume, which be AT LEAST TWO HOURS later, so that everyone has time to prepare.

--The good news is, there are PLENTY of tickets still available.

[myth4343]

Je viens d'appeler ma banque.....et j'ai été débité de 334 USD......

J'espère que ça veut dire que c'est good.....

[dranx]

je pas si c'est "good" de se faire débiter de 334 USD

[strummer]

tiens je pensais à ça, ils font jamais gagner de tickets ces avares ?

[Denis]

Alpine Ticket Update-

We have identified and fixed some of the issues we were having. We're going to start the sale again at 10 A.M. Pacific time. Please be patient with the check out process. Once you begin checking out, you may receive a "please refresh" prompt. We understand how frustrating this can be, but we have made some changes that will help.

If the store continues to have problems, we will discontinue service until the problems are addressed.

donc, prévente CE SOIR à 19h, heure de Paris.

Et jusque maintenant, toujours aucun moyen de savoir si ceux qui pensent avoir eu des tickets hier en ont bien eu...

[Québec fan]

http://www.pjf5.com


Commandez votre shirt !

[Denis]

haha je venais poster ça

mais c'est une blague, hein, le tee, une allusion au légendaire analog ("artist rendering").

Même s'ils devraient vraiment en faire.

[nono_thing_man]

y a pas à dire, le ten club, z'ont bien bosser sur le...graphisme depuis hier

[Denis]

"refesh"

[Denis]

sinon, nettement plus facile qu'hier, j'ai pu mettre des tix dans mon caddie sans problème...

[Mookie Blaylock]

tout est soldout même les pacquages à 1800 $

[Denis]

http://www.pj20.com/ticket-sale-from-the-ten-club/

Since the Alpine on-sale began, we have sold a little over 17,000 tickets (a mix of lawn and reserves for September 3/4) via the Ten Club.
More than half of the sales took place today. We have now officially sold out of all of those tickets, travel packages and expo packages.

We know it was a rough ride for everyone this time around. “Sorry” feels a
little light given the amount of time you all spent waiting out our
ticketing system, but we are. Deeply.

Clearly, the new system is broken and slow. However, we need to
get through the Canada on-sale tomorrow. Once we get through that, we will IMMEDIATELY begin building a new,
state-of-the-art system to avoid ever putting you through
the pain-in-the-ass-ness of yesterday.

That’s our promise to you.

Sincerely, Ten Club

[strummer]

on s'en branle de vos gueules, je vais m'acheter une maison où il fait chaud, merci aux blaireaux qu'ont passé 12 heures à se faire chier à acheter un ticket

Sincerely, Ten Club

[Mookie Blaylock]

Merci Strummer pour la traduction.

[strummer]

service

[Québec fan]

haha je venais poster ça

mais c'est une blague, hein, le tee, une allusion au légendaire analog ("artist rendering").

Même s'ils devraient vraiment en faire.

c'est pas une face, les t-shirts sont à vendre. 16.99 $

J'ai vu passer un droit d'auteur enregistré hier (trade mark) pour le nom PJF5. Je crois que c'est la Whislist Foundation qui a gagné la course à l'enregistrement.

Ce PJF5 est digne du Big blabla et beautiful d'il y a quelques années...

[Québec fan]

Courriel envoyé en masse à ceux qui ont envoyé un mail au 10C...explication très courte sur le serveur.

__
Due to the overwhelming backlog of emails received over the past couple of days, we are unable to answer them in a timely manner at this point. Many of you have the similar questions, so to better expedite the proper information we have made a list of common concerns/ questions.

Please read below for the information that pertains to you. If you have a legitimate question which was not addressed in this email you are welcome to email us again, please be patient, this is a manual process.

I logged in today for the CANADA pre-sale but the Canada tickets never appeared.
Sorry, due to unforeseen circumstances the Canada Pre-sale was re-scheduled for May 25th at the same time slots as previously advertised.

Please read the announcement here:
http://www.pearljam.com/news/alpine-val ... our-update

--I was online right at the posted pre-sale time and was unable to get through. What’s happened?
Over the past few weeks out IT staff has been diligently prepping the servers for the PJ20 and Canada Tour’s anticipated heavy traffic load. Part of this process included moving our servers over to amazon.com’s soundcloud. PETE this is where I’ll need you to come in.

--What does “temporarily out of stock” mean?
It means the tickets have all been placed in shopping cart

--My tickets have been in my cart since yesterday, can I assume I have tickets?
If you were unable to complete the order you do not have tickets.

--I submitted my credit card information, clicked submit, and the page went blank/error message/ etc. Did I get tickets?
Please login, go to the Goods page, click on Orders. If you can see your ticket order in your account you have tickets.

--I see a pending charge / no charge / my charge disappeared on my card statement. Do I have tickets?
No card have been charged yet, however the funds should be pending payment. Each bank process’s card slightly differently and with different time lines. Please login, go to the Goods page, click on Orders. If you can see your ticket order in your account you have tickets.

--I did not get my email confirmation. Do I have tickets?
Our email confirmations are automatically generate once an order is submitted. Often email providers flag these auto generated emails as spam and either route them into your junk mail folder, or delay delivery on them. To confirm your order went through please login, go to the Goods page, click on Orders. If you can see your ticket order in your account you have tickets.

For those of you who have written in simply to provide kind words of encouragement to the Ten Club staff, we thank you all.

Best regards,
10c

__

[Monkey Wrench]

Les gars ils ont du bol de pas bosser dans une "vraie" boîte, sans quoi ils pointeraient depuis un moment au chômage........
C'est juste hallucinant.

[strummer]

ahahaha des amateurs

[dvi2702]

Angry German Kid tries to buy Pearl Jam tickets: